Compliant contractor payments at scale

The challenge

A recruitment group was paying contractors through four routes inherited from three acquisitions. Each had its own timetable, its own payslip format and its own answer to a query.

Contractors could not tell whether a deduction was correct, and the group’s finance team could not tell either without opening three systems.

What we put in place

• One payment run on one timetable, replacing four.
• A payslip that shows the assignment rate, the employment costs and the deductions separately, so every figure can be traced.
• A single query route with a named owner, rather than a query landing wherever it was sent.
• Full RTI and pension reporting owned by Promultis.

The outcome

Payment queries fell sharply, and the ones that remained were answerable in a single call because the payslip already showed the working.

The group’s finance team recovered several days a month previously spent reconciling.

Why it transfers

Most payment disputes are not disputes about money. They are disputes about visibility — a contractor who can see how a figure was reached rarely needs to ask.