Your questions, our expertise

Fill out our registration form or get in touch with our registration team via hello@promultis.com,
+44 (0) 203 888 0 888, or WhatsApp.

No. There are no set up or registration costs — getting started with Promultis is completely free.

You are employed by Promultis under our umbrella employment, while the agency remains your point of contact for assignments.

Yes. Promultis operates fully within HMRC guidelines and relevant employment legislation across every engagement.

Once registered, you receive secure login details by email to access your personal portal any time.

View and download payslips, track payments, update your details and manage documents in one place.

Use the “forgot password” link on the login page to reset it instantly, or contact our support team for help.

Yes. The portal is fully responsive and works on any modern browser across mobile, tablet and desktop.

Edit your details directly in the portal; changes to bank information are verified before your next payment run.

Standard deductions include income tax, National Insurance and any agreed pension contributions, all itemised clearly on your payslip.

Pay frequency depends on your assignment and agency arrangement — we process payments in line with the schedule they provide.

You receive a payslip in your online portal and can see each payment as it is processed.

Submit eligible expenses through your portal with the required receipts and we handle the rest.

No. Our margin applies only to processed assignment payments — there are no charges during gaps between assignments.

It is a small, transparent fee deducted only from processed assignment income to cover employment, insurance and payroll.

Our payroll team is available by phone, email or WhatsApp and can resolve most payment queries the same day.

Yes. Employer’s liability, public liability and professional indemnity cover are included as part of our service.

You are covered by our insurance policies for the duration of every assignment you work through Promultis.

No additional cover is required for standard assignments — our policies handle the essentials on your behalf.

Report any incident to your agency and to our team as soon as possible so we can start the claims process.

Yes. Contact our team and we will provide the relevant certificates of cover for your records.

Yes. You accrue statutory holiday pay on your assignments, shown and managed through your portal.

Holiday pay accrues as a percentage of your assignment earnings in line with statutory entitlement.

Request accrued holiday pay at any time through your online portal and it is released with your next payment run.

Any accrued holiday pay that remains is paid out to you, so you never lose what you have earned.

Yes. Eligible workers are automatically enrolled into our workplace pension scheme in line with auto-enrolment rules.

Contributions follow the statutory minimums, with your and the employer’s share itemised on your payslip.

Yes. You can opt out after enrolment through your pension provider, and any eligible contributions are refunded.

You can arrange higher contributions with your pension provider; contact our team and we will help set it up.

Your pension pot stays yours — you can leave it with the provider or transfer it to another scheme.